Registration Agreement

Last Updated: 27 March 2020

General Agreement

This Registration Agreement ("Agreement") sets forth the terms and conditions of your use of domain name registration and related services ("Services"). In this Agreement "you" and "your" refer to you or any agent, employee, servant, or person authorized to act on your behalf, and the registrant listed in the WHOIS contact information for the domain name. "We", "us" and "our" refer to Black Stone Host Ltd, as well as its subsidiaries and sister companies (“Black Stone Host Ltd”). This Agreement explains our obligations to you and explains your obligations to us for various services offered by Black Stone Host. When you use your account or permit someone else to use it to purchase or otherwise acquire access to additional Black Stone Host Ltd service(s) or products or to cancel your Black Stone Host Ltd service(s) (even if we were not notified of such authorization), this Agreement covers such service or actions.

Agree to This Agreement & The Referenced Agreements

By using the service(s) provided by Black Stone Host Ltd under this Agreement, you acknowledge that you have read and agree to be bound by all terms and conditions of this Agreement, the accompanying dispute policy, and any pertinent rules or policies that are or may be published by Black Stone Host Ltd, the Uniform Dispute Resolution Policy (“UDRP”) described below, and the rules, policies, or agreements published in association with specific of the Service(s) and/or which may be enforced by Internet Corporation of Assigned Names and Numbers (“ICANN”), the registries, and governments.

Supplemental Registry Agreement

If you are registering a domain name in the following registries: .AC, .AI, .AU, .BZ, .CA, .CC, .CH, .CM, .CN, .CO, .CX, .DE, .ES, .EU, .FM, .FR, .GG, .ID, .IN, .IO, .LA, .LI, .ME, .MX, .NU, .PE, .PW, .SE, .SG, .SH, .TV, .UK, .US, .VC. .WS, you are also agreeing to the additional terms and requirements promulgated by and pertaining to each such registry, as set out in the Supplemental Agreement and the specific agreements and/or covenants referenced therein and incorporated into this Agreement.

This Supplemental Registry Agreement ("Registry Agreement") supplements the Registration Agreement between you on the one hand and Black Stone Host Ltd. (“Black Stone Host Ltd”) on the other hand with respect to the registration by you of the .BZ, .BIO, .CA, .CC, .CM, .CN, .CO, .DE, .EU, .ES, .IN, .ME, .NU, .TV, .UK, .US, .WS, and any subsequently adapted country-code top-level domains ("ccTLD Services").

Your registration of a domain name in any ccTLD (each a "New TLD Domain Name"), is subject to policies and service agreements established or revised from time to time by the registry (or operator of such registry) for such New TLD Domain Name ("New TLD Registry"), in its capacity as the registry for its respective Top-Level Domain. Each respective New TLD Registry's current policies and service agreements ("New TLD Registry Policies") are available for you to review at each New TLD's respective website. For example, the registry policy for .bz can be found at Belizenic Support. You agree to be bound by and comply with the applicable New TLD Registry Policies, including amendments and modifications thereto, with respect to your New TLD Domain Name registration.

ID Protection Agreement

If you are enrolling in the ID Protection services, you also agree to the ID Protection Agreement. This Black Stone Host Ltd WHOIS Proxy Agreement sets forth the terms and conditions of your use of the services offered by Black Stone Host Ltd, a Domain & Hosting service provider in the United Kingdom pursuant to the Services Agreement by and between Public Domain Registry and Black Stone Host Ltd, wherein ID Protection agrees to provide consumers of Black Stone Host’s domain name registration and hosting services (“Black Stone Host Ltd Registrant”) with ID protection services.

This Proxy Agreement serves to supplement your Domain Registration Agreement and/or Hosting Services Agreement between you on the one hand and Black Stone Host Ltd on the other hand, and which is incorporated herein by reference. In this Proxy Agreement “you” and “your” refer to you or any agent, employee, servant or person authorized to act on your behalf, and the Black Stone Host Ltd Registrant listed in the WHOIS contact information for the domain name. This Proxy Agreement explains Black Stone Host’s obligations to you in connection with your WHOIS privacy protection services and explains your obligations to Black Stone Host Ltd for privacy protection services offered by third party ID Protection under the ID Protection Services Agreement.

SSL Service Agreement

If you are ordering an SSL certificate, you also agree to the SSL Service Agreement. This SSL Certificates Service Agreement ("Services Agreement") sets forth the terms and conditions of your use of SSL certificates ("Certificates") and related services ("Services") and serves to supplement the Registration Agreement ("Agreement") between you on the one hand and Black Stone Host Ltd. ("Black Stone Host") on the other hand. In this Agreement "you" and "your" refer to you or any agent, employee, servant or person authorized to act on your behalf. "We", "us" and "our" refer to Black Stone Host Ltd. ("Black Stone Host"). This Services Agreement explains our obligations to you, and explains your obligations to us for SSL services offered by Black Stone Host. When you use your account or permit someone else to use it to purchase or otherwise acquire access to additional Black Stone Host service(s) or products or to cancel your Black Stone Host service(s) (even if we were not notified of such authorization), this Services Agreement covers such service or actions.

You acknowledge that it is your responsibility to keep your own records and to maintain your own reminders regarding when your Certificate is set to expire. As a convenience to you, and not as a binding commitment, we may notify you via an email message when renewal fees are due. Should these fees go unpaid, your Services will expire or be canceled. Payment must be made by credit card or such other method as we may allow or require from time to time.

Black Stone Host Ltd retains the right to revoke your Certificate at any time without notice if:

1. Black Stone Host discovers that the information within your Certificate is no longer valid;
2. You fail to perform your obligations under the terms of this Agreement; or
3. In Black Stone Host’s sole discretion, you have engaged in activities that Black Stone Host determines are harmful.

Changes to Agreement

This Agreement will change over time in response to changes in the requirements of governments and administrative bodies, legislation, and changes in the nature of the industry. If, as a result of such a change to this Agreement, you no longer agree with its term, you agree that your exclusive remedy is to transfer your domain name registration services to another registrar or request Black Stone Host to cancel your domain name registration and/or related Services. Should you elect to cancel the Agreement with Black Stone Host, you will not receive a refund for any fees you may have paid to Black Stone Host. If you continue to use the Services following a change in this Agreement and/or the Services, your continued use of the Services indicates your consent to the changes. You agree to review this Agreement periodically to make yourself aware of any such revisions.

Domain Name Registration

We are an accredited registrar with the Internet Corporation for Assigned Names and Numbers ("ICANN") for Top Level Domain Names ("TLDs") (such as .com, .net, .org, etc.). ICANN oversees registrations and other aspects of the TLDs. Domain name registrations are not effective until the registry administrator puts them into effect. Domain name registrations are only for limited terms, terms which end on the expiration date. For domain names that are created as a new registration out of the available namespace, the term begins on the date the domain name registration is acknowledged by the applicable registry; for domain names registrations that were not returned to the available namespace, the term begins on the date the previous registrant's domain name registration was acknowledged by the applicable registry. You agree that we are not liable or responsible in any way for any errors, omissions, or any other actions by the registry administrator arising out of or related to a request to register, renew, modify the settings for, or transfer of a domain name registration (our limitation of liability is explained further, below). You further agree that domain name registration is a service that domain name registrations do not exist independently from services provided pursuant to this or a similar registration agreement with a registrar, and that domain name registration services do not create a property interest.

Refund Policy

We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from Black Stone Host or through us from our partners and/or affiliates (collectively “Services”).

General Terms apply to all refund eligible Services. In addition, there may be special term(s) that apply to a specific product and/or service and those are outlined below.

• *** Refunds are only acceptable for hosting packages. Other services are not included in this agreement.
  
• In no event is the same Service eligible for more than one refund.
• Service(s) will be canceled before we can issue a refund.
• No refund will be made if your Service(s) are suspended or terminated for cause. Check our Acceptable Use Policy.
• If purchased Service(s) include free domain name registration as part of a promotion or sale of the Service(s), and you cancel the purchased Service(s), the standard price for the domain name will be deducted from the refund amount. If the refund amount is less than the standard price for the domain, you must either elect to pay the difference or forfeit the domain, in which case, ownership of the domain will revert back to Black Stone Host.
• All refunds are processed in BDT and USD: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.
• Unless you request otherwise, refunds will be credited to your Black Stone Host account balance. Purchases made using Black Stone Host account funds can only be refunded as an account credit. Purchases made by Credit/Debit Card or Mobile Payments may be refundable to the source of payment. Black Stone Host is not responsible for any additional charges imposed by your Credit Card Company or Mobile Payment provider in the case of a refund.
• Gateway processing fee(s) will be deducted from a refund.

If you need to contact us for any refund-related issue, you may contact us by visiting our Support page or Call us at <strong>+4420 4577 2966</strong>.

ADDRESS

BLACK STONE HOST LTD

71-75, Shelton Street
Covent Garden, London, WC2H 9JQ
United Kingdom
+4420 4577 2966